Analyzing User Requests: A Quick Checklist
- Define the problem, not the solution – Capture what the user is trying to achieve, not just the feature they ask for.
- Check for recurring patterns – One request isn’t a trend; look for frequency across users or contexts.
- Verify the goal – Ask “Why do they need this?” before scoping work.
- Assess impact vs. effort – Map quick wins against major investments.
- Close the loop – Let the requester know how you’re acting on their input.
If a request reads like a solution, rephrase it as a problem statement before acting.